No changes can be made or coverage bound via this Web site, by email or voice mail. To make changes to your current Policy or to bind coverage please call us at 716-694-7000


Claim Process: It is our goal to guide you through the claim process by providing accurate information to assist you in resolving your claim.

What you need to do:
  • Call our agency immediately to report your claim (716‑694‑7000 or 1‑888‑692‑1585).
  • After asking a few questions we will advise you of the next step.
  • We will review with you your coverages and deductibles, if any, as it pertains to your loss.
  • Many of our companies will require you to speak directly with them. You will be advised at that time.
24/7: Monday through Friday, call our office between 8:30 a.m. and 4:30 p.m. You may report claims directley to the insurance company. After hours Company phone numbers are:
  • A Central: 1-866-222-2242
  • Adirondack: 1-877-248-4968
  • GMAC: 1-800-468-3466
  • Hartford: 1-800-962-6170
  • New York Central: 1-800-234-6926
  • Preferred Mutual 1-800-333-7642
  • Progressive: 1-800-925-2886
  • Tower: 1-877-490-0049
  • Travelers: 1-800-252-4633
Auto Glass Claims: Most of our companies have preferred glass repair shops to make your claim go smoothly. Many of the glass repair companies will come directly to you. Company glass claim numbers are:
  • A Central: 1-866-222-2242
  • Adirondack: 1-877-248-4968 (Option 2)
  • New York Central: 1-888-234-6926
  • Preferred Mutual: 1-800-333-7642
  • Progressive Insurance: 1-800-776-4737
  • Travelers: 1-866-878-4527
Auto Repair Estimates:
  • Call our agency immediately to report your claim (716‑694‑7000 or 1‑888‑692‑1582)
  • Get an estimate from a collision shop of your choice. Your insurance company will negotiate with the shop to an agreed price to repair your vehicle. Many of our companies have direct auto repair shops that will also make the process easier. The insurance companies have agreements with local shops who guarantee their work.
Homeowners Claims Process:
  • Call our agency immediately to report your claim (716‑694‑7000 or 1‑888‑692‑1582)
  • Protect your property from further damage, such as by boarding up broken windows.
  • Keep records of any temporary repairs; do not make any permanent repairs until talking with your insurance adjuster.
  • Separate the damaged property from the undamaged property and begin making a written list of damaged items. It is important not to throw the damaged property out until after the adjuster has viewed the damage.